These are the Internationnal shipping guidelines.
These are only intended for people outside the European Union (Switzerland, UK, USA, Japan etc.).
Follow this link for France and European Union residents: Shipping guidelines - France & EU.
Must do : Preparation of customs documents
When sending from outside the EU (including the UK and Switzerland), you will need to prepare your package for customs clearance. Be aware that customs authorities are allowed to open your package and check its contents, so protect your cards carefully with adhesive tape on toploaders.
The customs document you will need to prepare depends on your country.
- From Switzerland or the UK, it is the CN22 document.
- From the USA, the document depends on the shipping method. Follow the instructions on the following page: https://cfo.usps.com/ . It will often be form 2976A - pre-filled on the internet.
Description of contents
Used Playing Cards (or Playing Cards)
We recommend differentiating the customs value from the declared value of the cards (on our website).
The customs value will certainly be lower than the declared value indicated on the CCC submission center.
Indeed, if you indicate high values on the customs declarations, you will have to pay important export taxes, even if you do not send for export. Moreover, simplified formalities are limited to low value shipments (~300€ max. for CN22). Beyond that, more complex formalities will be required.
In many cases, a playing card can be considered to have a customs value of less than 10€ (the value is however to be indicated at your own risk).
For this reason, you should NOT include the order summary in the package so that the customs authorities do not confuse the two types of value if they open your package.
You will also need to include a "Pro-forma Invoice" to be filled out in 2 copies with the same information as entered on your customs declaration. This is not the invoice for your order but a summary of the items in the package and their customs value(s).
Keep a copy of the statements.
Write your order number
Write your order number directly on the package (or insert a note inside).
Do NOT include your order summary in the package.
For the reasons explained above (in the pre-requisite), do NOT insert your order summary in the package. Do not insert the payment receipt either.
Indeed, your shipment is non-commercial and not intended for final export. If you include the summary and your package is checked, it may be considered as such.
Protect your cards
Protect your collection cards with a sleeve and a toploader or a thin semi-rigid protection (ideal).
We recommend that you do not send your cards in tight sleeves (Pro-Fit / Perfect-fit).
We do NOT return heavy rigid protective cases (ex: Ultimate Guard). These make the package heavier and increase shipping costs.
Pack your cards
Pack your cards in the order shown on the summary, making sure to wedge them in.
To optimize your processing time, do not make unpacking difficult. Use the minimum amount of adhesive tape and avoid abusive overlays.
Attach your declaration and Pro-Forma invoices
Insert your customs declaration (in 2 copies) in a plastic label holder, disposed on the outside of your package.
To view the instructions for this document - see the prerequisite at the top of the page.
Insert the 2 copies of the pro forma invoice in the plastic label holder.
The pro forma invoice is only a description of the contents and its customs value. It is different from the invoice of your order which does not have to be attached - see the prerequisite at the top of the page.
Stamp and send the package
Check the address and stamp your package. You can do this on the Internet or in a post office.
We strongly recommend that you send with insurance.
The tracking number is mandatory.
We only accept official national postage carriers. We do NOT accept private carriers (UPS / DPD etc.) because they do not delivery in P.O. boxes.
Send your package to :
CCC - Service reception
92241 MALAKOFF CEDEX
You are responsible for the shipment. Make sure you keep your proof of shipment.
We take care of the rest!
You will be notified upon receipt.