CONTACT US

If a service level is unavailable (Regular / Express), an information bubble will appear when you hover over that method. It explains why it is unavailable.

We always post a story on social media to announce when the mode reopens. Follow us: @cccgrading!

Customer service does not respond to emails regarding the reopening dates of unavailable modes.

To find out how to contact us to add a set to the form, please consult the "Submission Center" section of the FAQ.

In most cases where the set is not found, either :

• It may be located in the lists under a different name (abbreviation for example).
• We do not certify cards of this set.

However, if the set cannot be found after a careful search, but the card seems important to you (e.g. high value), please send an email to soumission@cccgrading.com starting your subject with "Add set to the form" and include the details of your request. We will only process necessary requests.

For the most recently released sets, leave comments on our social networks to let us know about extensions that may have been forgotten. The request will be processed more quickly this way.

At the moment, we only grade the TCGs that are available on the submission center.

We are already working on adding future TCGs, but no announcements or information can be given in advance. The announcements will be made on our social networks.

We do not respond to requests for new TCGs or questions related to the certification of TCGs not present in the submission center.

We do not grade Sports cards or booster packs for the moment. On the long term, we plan to open dedicated departments, an announcement will be made in due time, on our social networks.

You can find all shipping instructions in our shipping guide. Please also read the FAQ on the shipping guide page.
You are responsible for shipping your package to our premises.

Once your package has been shipped, here is the procedure to follow to track your package:

STEP 1 - Check your tracking information on your postal service website.

• If the package is still in transit, we have not received it and cannot intervene. Please contact La Poste (if the delivery time seems unusual).
  If your tracking information indicates "Your package could not be delivered to the recipient," this simply means that the package was dropped off later than our daily pickup time.

• If the package is marked as "awaiting pickup at a pickup point":

  • for less than one full business day: this is normal. The package was made available after our daily pickup and will be picked up at the next pickup.

  • For more than one full business day (for example: on hold since Monday - still awaiting pickup at the end of the day on Tuesday), please send your tracking number to support@cccgrading.com. It is possible that the package was made available to a private individual (instead of a business), we will check during the next pickup.

• If the package is marked as delivered, please wait until 12 noon to receive your CCC receipt email.

STEP 2 - Once the package has been delivered, check your CCC account.

• If the status is "Processing," everything is in order. Your order has been received and an estimated processing completion date has been provided. You have also received an email notifying you that your order status has changed to "In processing." Check your spam folder if necessary.
• If the status is still "Paid" the day after delivery, check that you have not forgotten to include your summary.
• If the status is "Customer contacted" an anomaly has been reported to you by email and our support team is waiting for your response to resume processing. Check your emails (and your spam folder if necessary).

You can view the status of your order in your account.

As soon as your order is received at our facility, you will see the estimated completion date.

The delivery time you selected when placing your order is in business days (excluding weekends and holidays) and refers to the processing time at our facility - that is, it does not include shipping.

For more information on order-related claims, please see the "Order" section of the FAQ.

No, we do not communicate your grades in advance. You need to wait until you receive your package.

Indeed, we believe that receiving the cards at the same time as the GradeReport® and the sub-grades will enable you to have a better understanding in case of questions.

You can find this information in our FAQ here: FAQ

Any request concerning this subject will not be processed.

Our verification processes are sufficient to correct your minor submission errors.

If you've used the quick-add function, it's normal for your summary to contain sets determined by default; this will be corrected automatically, so there's no need to notify us.

If, however, you have made a major error (incorrect quantity of cards / omission etc.), please contact us at soumission@cccgrading.com with the subject line "Submission Error - Order n°####".

If you have a special request you can contact us at support@cccgrading.com and specify "Special Request - Subject" in your subject.

Before sending a special request, please check our FAQ, where many questions are answered.

ATTENTION. The following subjects are not special requests and will not be answered:

• ANY QUESTION ALREADY ANSWERED IN THE FAQ
• Request for the return date of a processing mode (Regular, Express etc.) -> See FAQ
• Request for certification of TCGs not present in the submission center
• Request for certification of off-format cards, special series (stickers, etc.)
• Request for certification of sports cards
• Status of your order

If your question concerns one of these cases, please do not send an email and refer to the instructions in the corresponding section of the contact page or to the FAQ.

The following issues are always accepted for claims, and solutions are always provided promptly:

• Error on a label
• Missing option (missing HD scan / missing GradeReport®, etc.)
• Error on a GradeReport® (missing paper GradeReport® / duplicate received by mistake, etc.)
  • Please note: GradeReport® is included only if the Declared Value is ≥ €101. It is optional for cards with a lower value.
• Damaged slab upon delivery (please contact us within 12 hours of receipt)
• Error/omission regarding an accessory (please be sure to check the sides and bottom of the package)
• Order delay (if your estimated completion date has been exceeded by at least one full day)

For these 6 issues, you can contact support@cccgrading.com directly, attaching photos and specifying your order number.
However, if your claim concerns one of the 4 following issues, please refer to the instructions below:

• Delivery issue:
  • Please refer to the appropriate section among the contact reasons listed above (“About packages”).
• Dirt / Dust inside a case:
  • IMPORTANT - PLEASE READ:
    Our cases are not guaranteed to be completely free of micro-dust or micro-scratches: very slight imperfections may occur despite all the precautions taken. Our air-purification equipment removes major particles, but it is technically impossible to guarantee the absolute absence of particles in a case as transparent as the CCC case.
    For this reason, only significant impurities—particularly those that are large (>2mm) or located in an area that significantly affects the visibility of the card—may warrant a return to customer service. If this appears to be the case for you, please contact support@cccgrading.com.
• If you don't understand your final grade:
  • Please ensure you fully understand our grading system and how grades are calculated on this page:
    CCC Grading System
    Final grades are not an average of the 4 sub-grades.
    Where possible, the sub-grades and the GradeReport®, if purchased, provide you with as much detail as possible.
• Complaint regarding a card’s condition / Grading Insurance:
  • IMPORTANT - PLEASE READ - About our handling methods:
    Our team follows ultra-strict, secure handling procedures that are continuously monitored by other team members. Cards are handled with gloves, without any contact with the edges or corners. When cards are set down, they are placed in secure areas on flat foam surfaces that are slightly raised for easy handling. Cards are lifted, never rubbed. Encapsulation is an extremely secure process thanks to the technical specifications of the CCC slabs; the safety equipment on our machines prevent any anomalies or unforeseen issues.
  • However, if you wish to file a claim and have purchased certification insurance, please send us the video inventory of your cards (taken while packing your package) to support@cccgrading.com.
    Once we have received all these items, our team will be able to search our operational video surveillance archives. Please ensure that your video inventory complies with our Terms and Conditions of Sale - Article 11.
    Please note that a photo is not an acceptable form of evidence for a claim. This is because photos do not rule out damage occurring after the photo was taken, a card swap, or inadequate lighting or viewing angle.

Before submitting a claim, please also check our FAQ, where we answer many common questions.

ATTENTION. The following topics are not considered complaints and will not receive a response:

• ANY QUESTION ALREADY ANSWERED IN THE FAQ
• Requests to revert to a previous processing method (Economy, etc.) -> See FAQ
• Requests regarding the certification of new TCGs
• Requests regarding the certification of non-standard format cards or special series not available for submission
• Requests regarding the certification of sports cards
• Order status

If your question falls under one of these categories, please do not send an email and instead refer to the instructions in the corresponding section of the contact page or the FAQ.

If you have any technical difficulties with your account, the submission center or payment, contact us directly at support@cccgrading.com

Please contact us at media@cccgrading.com, specifying "Press/Media/Partnership – Subject" in the subject line.

PLEASE NOTE: This is NOT the customer service email address.
Any inquiries sent to this address regarding general customer service matters will not be processed.

If you have a professional structure (business number required), we can offer you special rates.

Conditions apply:

• Minimum quantity per shipment
• Declared value conditions
  etc.

To make a request, please click on the button below (it opens a pre-written email to be completed):

Contact (Business)

If the button does not open your email software, please contact pro@cccgrading.com directly, indicating :

- Your Business Information :
Company name / Company number / Website / Social Media / Already a CCC customer?
- Your Pre-Grading requirements :
Volume forecast / Recurring need or One-off operation?
- Grading requirements as well?
If yes, please specify: Average Declared Value (approx.) per card / Forecast frequency and volume