CONTACT US

In order to avoid saturation of the customer service and to ensure the best quality of service, non-essential requests will not be processed. Our FAQ answers many common questions.

Please select the reason for your contact :

How is my order progressing?

Request to add a set to the lists

To find out how to contact us to add a set to the form, please consult the "Submission Center" section of the FAQ.

In most cases where the set is not found, either :

It may be located in the lists under a different name (abbreviation for example).
We do not certify cards of this set.

However, if the set cannot be found after a careful search, but the card seems important to you (e.g. high value), please send an email to soumission@cccgrading.com starting your subject with "Add set to the form" and include the details of your request. We will only process necessary requests.

For the most recently released sets, leave comments on our social networks to let us know about extensions that may have been forgotten. The request will be processed more quickly this way.

Request to add a new TCG / Sports Cards / Booster packs

At the moment, we only grade the TCGs that are available on the submission center.

We are already working on adding future TCGs, but no announcements or information can be given in advance. The announcements will be made on our social networks.

We do not respond to requests for new TCGs or questions related to the certification of TCGs not present in the submission center.

We do not grade Sports cards or booster packs for the moment. On the long term, we plan to open dedicated departments, an announcement will be made in due time, on our social networks.

I made a mistake during submission

Normally, our verification processes are sufficient to correct your submission errors.

If you've used the quick-add function, it's normal for your summary to contain "Sets" determined by default. This will be corrected automatically, so there's no need to notify us.

However, if you use the single card submission and want to make sure that the error has been corrected, we recommend that you contact us at soumission@cccgrading.com with the subject line "Form Error - Order n°####".

I have a technical issue on the website

I have a special request

If you have a special request (e.g. very high value card) you can contact us at support@cccgrading.com and specify "Special Request - Subject" in your subject.

Before sending a special request, please check our FAQ, where many questions are answered.

ATTENTION. The following subjects are not special requests and will not be answered:

ANY QUESTION ALREADY ANSWERED IN THE FAQ
Request for certification of TCGs not present in the submission center
Request for certification of off-format cards, special series (stickers, etc.)
Request for certification of sports cards
Status of your order

If your question concerns one of these cases, please do not send an email and refer to the instructions in the corresponding section of the contact page or to the FAQ.