GENERAL TERMS AND CONDITIONS OF SALE

Effective as of 15 July 2023

ARTICLE 1 - PURPOSE

The present General Terms and Conditions of Sale (called "GTC") apply, without restriction or reserve to all sales concluded by the provider ("The Provider") or ("CCC Grading") with buyers ("The Customers or the Customer"), wishing to acquire the products ("The Products") or services ("The Services") offered by the Provider on the cccgrading.com website.

The services offered for sale on the site are the following:

• Card authentication service, condition grading, justification of the grade on a supporting document and encapsulation in a sealed holder in case of a compliant card.

The products offered for sale on the site are the following:

• Holder (service related product)

• Justification for rating (service-related product)

• Customized case protection sleeves

• Customized storage case for holders

• Display stand for holders

• Presentation frame for holders

• Binder and binder pages for holders

• Semi-rigid holders for cards

Products / accessories can only be ordered in addition to a certification and therefore cannot be ordered independently.
The Provider retains full right of cancellation for orders containing only accessories / products.
In the case of a cancellation following an order that doesn't contain any certification service, a coupon code will be given to the customer.

The main characteristics of the products and in particular the specifications and the details of the services are presented on the cccgrading.com site which the customer is required to take note of before ordering.
The choice and the purchase of a product or a service are of the only responsibility of the customer.

These terms and conditions are available at any time on the cccgrading.com website and will prevail over any other document.

The details of the Provider are as follows:

CERTIFICATEUR DE CARTES DE COLLECTION
Limited company with a capital of 1000 Euros.
Registered at the RCS of 900 338 153 R.C.S Nanterre.
Address of the head office : 67 Rue Etienne Dolet, 92240 MALAKOFF.
Email : support@cccgrading.com
Numéro of intra-community VAT : FR 019 00 338 153

The products presented on the cccgrading.com website are offered for sale in the following territories:
Worldwide.
Exceptions apply (certain islands for example): if no delivery method is proposed at the time of the order, CCC Grading does not deliver in this territory and the order will be cancelled without reserve.

In case of an order coming from a country other than France, the customer is the importer of the products concerned. Therefore, in case of false customs declaration, the customer will be liable for any fees / fines required by the customs authorities.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the customer.

ARTICLE 2 - ACCEPTANCE

The GTC shall be binding on the Customer and shall have full contractual value between the Parties as of the date of the Order in accordance with the conditions set forth in Article 5 below, the Customer declaring that he/she has been notified of or has access to the GTC (in particular via the Web Site on which they are available), that he/she has read them and accepted all of their terms without reservation. Unless proven otherwise, the data recorded in the Provider's computer system constitutes proof of all transactions concluded with the Customer.

The General Terms and Conditions of Sale may be updated at any time at the Provider's discretion, but the version applicable to any sale to the Customer shall remain the version in force at the date of the order. Acceptance of the T&Cs implies acceptance of the general terms of use of the Website.

The Customer hereby declares that he/she is of legal age as defined by the current regulations and that he/she is not under any legal incapacity (guardianship, trusteeship, etc.) so that his/her informed consent to the Order and to the acceptance of the GTC can never be questioned; he/she guarantees the Service Provider that he/she will take all necessary measures in the event of a misleading declaration.

ARTICLE 3 - STOCK AND DEADLINES

The service offers take into account the availability of the products related to the service (box and receipt) as well as the proper functioning of the tools and the computer system necessary for the service. In case of unavailability of one of these elements, the Provider reserves the right to extend the processing time or to cancel the order and to proceed with the refund by informing the customer. If the Customer has already sent the cards in this situation, they will be returned to the Customer at the Provider's expense by mail with signature. The Provider will endeavor to notify the affected customers to keep them informed of the situation.

Product offers are subject to availability.
In case of stock shortage on the products, the Provider reserves the right to choose between:

1. Partial or total cancellation of the order and refund of the customer.
2. Delivery at a later date of the missing product(s) if the product is available within 30 days.

The processing times announced by the Provider refer to the processing time from the moment the customer's package is received by the Provider. These times are indicative and do not constitute a contract. The Provider will do its best to respect them but cannot be held responsible in case of unforeseen major event (sudden overload, government decision, postal delays, force majeure etc.).

Processing time is suspended when a response from the customer is required to reach an agreement or to resolve an issue with the order that requires action or direction from the customer. This suspension period is marked by a "Customer contacted" status on the order.

The delivery times (outward and return) are not related to the advertised processing times and are totally independent.

If the order has not been shipped after the indicative processing time of 30 days, for any reason other than force majeure, the contract may be terminated at the written request of the customer by email to support@cccgrading.com.
The amount paid for the order will then be refunded to the customer within 14 days and the cards returned at the expense of the Provider.

ARTICLE 4 - RATES

The products and services are provided at the prices in force appearing on the site cccgrading.com, at the time of the recording of the order by the Provider. The prices are expressed in Euros, all taxes included for EU countries.
For countries outside European Union, prices are displayed Before tax. Orders coming from outside-EU countries are exempted from added-value tax.

The prices take into account possible reductions which would be granted by the Provider on the site cccgrading.com. These prices are firm and non revisable for the sales contracts already established but the Provider reserves the right, to modify the prices at any time for future orders.

The prices of the products and services indicated do not include the costs of logistics, shipping, transportation and delivery, which are charged in addition under the conditions indicated on the site and calculated prior to placing the order.

The payment requested from the customer corresponds to the total amount of the purchase, including these expenses. An invoice is issued by the Provider and given to the customer upon delivery of the ordered products.

ARTICLE 5 - ORDERS

It is up to the customer to select on the site cccgrading.com the products or services he wants to order, according to the following modalities:

1. Choice of treatment time.

2. Addition of certification services and completion of the information form for each card in compliance with the obligations mentioned in article 6 "CLIENT'S OBLIGATIONS" and article 7 "DECLARED VALUE".

3. Adding any additional products.

4. Choice of delivery method.

5. Payment and order confirmation.

If the customer manages to place an order while the selected processing mode was grayed out (status: temporarily unavailable) because he/she had a basket pre-registered with this mode: the order may be cancelled by the Provider without any notice and the customer will get a credit code equal to the amount of the order.

It is reminded that accessories or options are only offered in addition to a certification order. Therefore, accessories cannot be ordered separately. The customer understands that if he/she manages to place an order in a cart containing only products without any services, the Provider may cancel the order, without any reservation or justification.
In that situation, no refund will be done, a coupon code equal to the amount of the order will be given to the customer.
A partial refund (equal to the amount of the order minus a processing fee of 5% of the order amount) remains possible if asked by the customer.

It is specified that the customer's entries on the submission form are non-binding and are subject to subsequent modification by the Provider. Thus, the certification label may contain information unexpected by the Customer or information different from that entered.

The sale will be considered valid only after full payment of the price. It is the customer's responsibility to verify the accuracy of the order and to report any errors immediately.

Any order placed on the cccgrading.com website constitutes the formation of a contract concluded at a distance between the customer and the Provider.

The Provider reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order. The customer will be able to follow the evolution of his order on the site.

ARTICLE 6 - CUSTOMER'S OBLIGATIONS

When placing an order, the customer must fill out the form describing the cards ("the Form") that he/she wishes to have appraised. By completing the Form, the client declares and guarantees that :

1. All the information entered in the Form is accurate and corresponds to the cards that he is about to send and that he owns.
   In the event that the cards sent are different from those indicated in the order form, the Provider is entitled to cancel the order without performing the service. The refund will be made minus the return shipping costs. The Provider will contact the customer to find an intermediate solution (rework the order or send the missing cards). An adjustment fee of 5€ per card may be charged and the processing time will be increased, canceling the previous indicative processing. time.

2. The information entered follows the specific instructions available on the fields of the Form.
   In case of doubt about the data entry, the customer can validate his order but must specify his doubts or errors in the space "comment" of the order intended for this purpose. The customer also has the possibility to contact the Provider by email at support@cccgrading.com to inform the Provider of any doubts or errors on the order entry.

   If the Customer does not comply with this obligation, the processing time may be increased up to 14 additional days. If the Provider believes at its discretion that this obligation has not been met on too many fields and that this impacts the processing time of the order considerably, the Provider will have the option to cancel the order and refund the customer, less the shipping costs incurred for the return of the cards.

3. The Declared Value of each card is correctly estimated and corresponds to the monetary value of the good on the market at the time the order is issued for the card, its condition, its language in accordance with the provisions set out in Article 7 "DECLARED VALUE". In the event of an incorrect value being entered, the penalties applied are indicated in Article 7 "DECLARED VALUE".

4. The cards they are about to send are among the cards accepted by the Provider. The list of non-compliant and rejected cards and the actions applicable in the event of sending the latter are available in Article 8 "NON-CONFORMING / REFUSED CARDS".

5. The cards will be properly protected in accordance with the Sending Guide and every effort will be made to ensure that they arrive in the same condition as when they were sent.

6. The delivery of the parcel will be done according to the modalities expressed in the article 9 " DELIVERY / TRANSPORT / PICK-UP AND DEPOSIT".

7. The package sent to the Provider does not contain any dangerous items, liquids or any other objects or substances that could harm the Provider's work or health.

8. That he accepts the CCC Grading system and therefore will not be able to contest the grade that his card has obtained. A description of this system is available on the Grading System page. In case of disagreement with the grade received, the customer will not be able to engage the responsibility of the Provider nor to claim a lack of conformity.

9. That he/she agrees and understands that a certification ordered without insurance shall not give rise to any claim, and that he/she waives any action against the Provider in case of damage or unintentional loss as described in Section 10 "CARD HANDLING AND INSURANCE POLICY".

ARTICLE 7 - DECLARED VALUE

When completing the order form, the customer must indicate the declared value of each card he wishes to have appraised. For our use, the declared value of a card is defined as follows:

"The declared value is the estimated monetary value of the good on the market at the time of the order. It is expressed in euros and its determination can be based on the following elements:

• Recent sales on online sales platforms

• Average price of current ads on these platforms

• Recent prices at official auctions

• Expertise from reputable stores or regular collectors

• Rarity

• Distribution rate

• Current market interest rate for the card.

  This value fluctuates but can be determined approximately by any Internet user at any given time."

  It is important that the customer take the time and use the resources at their disposal to correctly estimate the value of their cards. The declared value will impact the following elements:
  - Certification fee
  - Insurance at the Provider's warehouse.
  - Insurance during transport.
  - Value taken into account for any future request made to CCC Grading.

  The Provider therefore requires the client to provide a realistic, honest and researched estimate based on several sources.

• In the event of a value deemed grossly underestimated by the Client, the Provider may request an additional payment to make up any shortfall after reassessing the costs associated with the new honestly estimated value at CCC Grading's discretion. Such reassessment of costs shall be made in accordance with the standard rates charged by the Provider.
  A processing fee of 1€ per underestimated card will be applied.

• In the event of a value deemed grossly overestimated by the Customer, the Provider reserves the right to not certify the card and to return the card with the order, refunding only the card certification fee. This will be notified and insurance, if purchased, will be readjusted to the estimated honest value at CCC Grading's discretion. The customer will also be notified.
  The Provider may also accept the order and proceed to honestly adjust the declared values. The client agrees that these adjusted values will be the only ones considered for future claims (e.g., for reimbursement under the insurance policy). If the client has paid an overcharge due to these overestimates, the client will not be reimbursed for the difference after the declared value has been readjusted.
  

ARTICLE 8 - NON-COMPLIANT CARDS / REJECTED CARDS

Category 1: Non-compliant but accepted for partial service

The following cards are accepted for authentication but will not be encased after expertise. They are considered as non-conforming for certification.

• Inauthentic cards

• Altered maps

• Recolored cards

• Cross-referenced cards

• Modified cards

• Cards with ink in the form of inscriptions or drawings.

The following cards are accepted for authentication and will be encapsulated with a specific grade after expertise.

• Cards with ink in a location that is either hidden or show intent to hide a defect. = Automatically graded "A" and "Inked"
• Cards with ink not intended to mask a defect = Normally graded with "Inked"

The customer is allowed to submit to the Provider the cards listed in category 1. However, if the encapsulation service is not performed, the card will be returned to the customer as such with proof of non-compliance. The fee for the service will remain the same. No refund can be requested by the customer.

Category 2: Refused cards

The following cards cannot be authenticated and therefore may not be sent unless an exception has been made with the written consent of the Provider:

• Cards not belonging to the sets or extensions available in the order form.

• Off-format cards :

  The 2 accepted formats are the "standard" cards measuring 6.3x8.8cm and the "Japanese" cards measuring 5.9x8.6cm.

• Marks of deterioration or degradation in an advanced stage
  o Tear
  o Mold
  o High material deposition
  o Addition of additional visible element (adhesive film or other)

Cards in this category will not be processed and will be returned to the customer with the order. The service fee paid for these cards will be reimbursed, but the return shipping costs will remain the responsibility of the customer.

ARTICLE 9 - DELIVERIES / TRANSPORT / COLLECTION AND DEPOSIT

The transport of the cards is divided into 2 stages:

1. When the client sends the goods to the Service Provider

a) If sent by postal service
b) If delivered by hand

2. Upon return to the customer by the Provider

a) In the case of a postal return
b) In the case of a pick-up by hand

1) Sending by the customer

a) Case of a postal shipment

The customer assumes full responsibility for the shipment to the Provider. The cost of such shipment shall be borne by the Customer and the Customer assumes the risk of loss in the shipment.

The customer must send his cards to the delivery address indicated in the shipping guide or on his order validation. The Provider is required to keep this address up to date and available at all times on the cccgrading.com website.

The authorized carriers for the routing of the parcel are: La Poste or other official national postal service that permit delivery to a CEDEX service (Professional mailbox).

The follow-up of the sending is obligatory but a delivery against signature with proof of deposit is the only means of delivery being worth proof in the event of litigation. A stamped letter from La Poste with a simple tracking is not sufficient in case of dispute because it does not exclude scanning errors or risks of theft in the mailbox after its deposit scan. The customer is required to keep his tracking number / registered number until the end of the order processing.

The customer must send his cards within 14 days in order to ensure receipt within 21 days. If no card is received within 21 days, a reminder from the Provider may be sent to the customer to check the status of the shipment and to make the necessary arrangements for the proper delivery of the package. If no card is received after 28 days, the Provider will have the option to cancel the order and provide a coupon code (equal to the total amount of the order) to the customer. In the event that the cards are received after the cancellation of the order, with proof of deposit against signature, the customer shall be responsible for requesting the return of the cards by sending an email to support@cccgrading.com. The Provider will return the cards upon receipt of the necessary return shipping charges.

In the event of a loss during shipment, the customer may request an order cancellation and a coupon code equal to the total amount of the order (code that can be used on the Service Provider's site) or a refund if the request has been made within 2 months following the placing of the order. Proof of postal tracking must be presented to prove the loss. If the request is made after the period of 2 months, only a coupon code can be provided following the cancellation of the order.

b) Case of a in-hand drop-off

Depending on the delivery method chosen by the Customer or the written agreement of the Provider, a hand delivery is possible under the following conditions:

1. Hand delivery is only available to customers who can get to the address located in Arcueil, 94110, France.

2. Hand delivery is only available for orders with a total declared value of more than 500€. The value of the cards will be verified before the appointment is made.

3. The customer must print the deposit and handover sheets.

4. An appointment will be proposed to the customer at the email address indicated at the time of the order. The exact address of the appointment will be communicated to him.

5. The customer must be present at the appointment at the time indicated. A delay may result in a postponement of the appointment. The customer must bring the deposit sheet which will be signed by the Provider

If the customer does not show up for the appointment, the customer will have the responsibility to warn the Provider and choose a new appointment date available. If however, this new attempt fails, the Provider reserves the right to cancel the order.

The customer is obliged to collect the order as soon as possible. Once the customer has been contacted to arrange collection of the order, the service provider undertakes to hold the order for a maximum period of 30 days. Beyond this period, a storage fee of €5 per day will be charged to the customer to enable collection of the order.

2) Return by the Provider and delivery of the products

a) Case of a postal return

Once the service is completed, the Provider undertakes to carry out the shipment as soon as possible. The products ordered by the customer will be delivered in metropolitan France or in the following areas: International Zone available when placing the order. Deliveries outside these areas may be made on a case-by-case basis, after exceptional agreement from the Provider. Deliveries are made to the address indicated by the customer when ordering on the website. A tracking number from the carrier will be communicated to the customer.

Deliveries are made by an independent carrier, to the address given by the customer when ordering and to which the carrier will have easy access.

In the event of a refused delivery or if the address is incorrect, the customer should send an email to support@cccgrading.com to resolve the problem. The Provider will do its best to reschedule a delivery upon receipt of the shipping charges constituting the necessary fees for the return of goods and the second delivery attempt.

Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go.

The customer is required to check the package(s) and its (their) condition upon delivery, and to indicate on the delivery note any reservations he may have by taking care to note on the delivery note: the number(s) of the package(s), and the reservations in question. He will then inform the Provider by email at support@cccgrading.com. If the package is opened, folded or badly damaged, the customer is required to refuse delivery by reporting the problem to the carrier and the Provider. The Provider cannot be held responsible for the transport service and for any damage or theft that may occur during transport.

The customer is required to check the products upon receipt. In case of reserve or problem related to the delivery of a missing or damaged product, it will be required to the customer to inform the Provider within 12 hours by email to support@cccgrading.com with :

• A statement on honour acknowledging the facts and confirming the reservations indicated on the delivery note.
• A copy of a national identity document.
• A copy of a proof of address dating less than three months.
  
  

For your information, the legal deadline of 30 days from the delivery to make claims by email to support@cccgrading.com, accompanied by all related documents (photos and videos dated in particular). After this period and if these formalities are not respected, the products will be deemed to be in conformity and free of any apparent defect and no claim can be validly accepted by the Provider.

If the customer has subscribed to the delivery insurance, in case of proven loss of the package during the delivery or proven damage proving that the cards were damaged, the Provider will compensate the customer up to the amount of the subscribed insurance.

b) In the case of a personal withdrawal

Hand delivery will only be offered for orders that have already been hand delivered and therefore qualify for this option.

1. Once the order is processed, an appointment for the handover will be proposed to the customer at the email address indicated at the time of the order.
2. The customer must attend the handover appointment with their handover sheet. 

In case of delay, the Provider may propose a new appointment. In case of no-show at the appointment, the customer will have to claim his parcel by email at support@cccgrading.com.

APPENDIX 1 - WITHDRAWAL FORM

The Customer can download the withdrawal form on this link.

APPENDIX 2 - PROVISIONS RELATING TO LEGAL GUARANTEES

Article L217-4 of the Consumer Code

The seller is obliged to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also responsible for defects of conformity resulting from the packaging, the assembly instructions or the installation when the latter was put at his charge by the contract or was carried out under his responsibility.

Article L217-5 of the Consumer Code

To conform to the contract, the property must:

Be fit for the purpose usually expected of similar goods and, where applicable:
- Correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
- To present the qualities that a purchaser can legitimately expect taking into account the public declarations made by the salesman, by the producer or by his representative, in particular in publicity or labelling;

Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L217-6 of the Consumer Code

The seller is not bound by the public statements of the producer or his representative if it is established that he did not know them and could not legitimately have known them.

Article L217-7 of the Consumer Code

Defects of conformity that appear within twenty-four months from the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
For goods sold second-hand, this period is set at six months.
The seller can fight this presumption if it is not compatible with the nature of the good or the claimed lack of conformity.

Article L217-8 of the Consumer Code

The buyer is entitled to demand that the goods conform to the contract. However, he may not contest conformity by invoking a defect that he knew or could not have been unaware of when he contracted. The same applies when the defect originates in materials that he himself supplied.

Article L217-9 of the Consumer Code

In case of lack of conformity, the buyer chooses between repairing or replacing the goods.

However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, given the value of the goods or the importance of the defect. The seller is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.

Article L217-10 of the Consumer Code

If the repair and replacement of the good are impossible, the buyer may return the good and have the price returned or keep the good and have part of the price returned.
The same option is open to him:

- If the solution requested, proposed or agreed upon in application of article L. 217-9 cannot be implemented within one month following the buyer's complaint;

- Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the goods and the use he is seeking.

However, the sale cannot be cancelled if the lack of conformity is minor.

Article L217-11 of the Consumer Code

The application of the provisions of Articles L. 217-9 and L. 217-10 shall take place at no cost to the buyer. These same provisions do not prevent the awarding of damages.

Article L217-12 of the Consumer Code

The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.

Article L217-13 of the Consumer Code

The provisions of this section do not deprive the purchaser of the right to exercise the action resulting from redhibitory defects such as it results from articles 1641 to 1649 of the civil code or any other action of contractual or extra-contractual nature which is recognized by the law.

Article L217-14 of the Consumer Code

The recourse action may be brought by the final seller against successive sellers or intermediaries and the producer of the tangible property, in accordance with the principles of the Civil Code.

Article L217-16 of the Consumer Code

When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days shall be added to the duration of the warranty that remained to run. This period shall run from the date of the buyer's request for intervention or from the time the item in question is made available for repair, if this is after the request for intervention.

Article 1641 of the Civil Code

The Service Provider is liable for hidden defects in the goods sold which render them unfit for the purpose for which they were intended, or which so impair that purpose that the purchaser would not have acquired them or would have paid a lower price for them had he known of them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.